Participants who have questions about how trial matching works, need help understanding their results, or are unsure about what to do after expressing interest in a trial, can access personalized assistance through this support pathway.
Schedule a Call
Participants can request a callback from the DecenTrialz support team by selecting a preferred date and time. This option is ideal for individuals who prefer verbal guidance or need more clarity before proceeding.
- Call slots may be limited and are scheduled based on availability.
- All calls are conducted by trained support personnel familiar with clinical trial processes.
- Participants will not be asked to make any binding decisions during the call.
What Happens After Submission
After submitting your pre-screener or trial interest form:
- You may receive a confirmation email outlining the next steps.
- Your information will be securely reviewed to determine whether a formal referral to the trial site is appropriate.
- If a referral is made, you will be notified, and the site may contact you directly.
- You may also receive follow-up communication from the DecenTrialz team if additional information is needed.
This process is designed to be transparent and participant-friendly. You are never obligated to proceed, and your decision will not affect your ability to explore future trials.