User's blog

Category: Data Management

  • Exporting Your Data

    You may request a copy of your personal information stored on the platform. This supports your right to transparency and control over your own data.

    How to request data export

    1. Email support@decentrialz.com with the subject line: Request for Data Export
    2. Include:
      • Your registered contact information
      • What data you would like exported (e.g., screening history, matched trials)

    Once your identity is verified, we will provide you with a secure, downloadable file of your data in a readable format (e.g., PDF or CSV) within 5–7 business days.

    Key Note:
    Data export includes only the information stored in your account profile and screening submissions. It does not include data from research sites or external trial partners.

  • Data Deletion Requests

    Participants and registered users have the right to request deletion of their personal data from the DecenTrialz platform. This includes contact information, pre-screening responses, and any associated profile details.

    How to request data deletion

    1. Send an email to support@decentrialz.com with the subject line: Request for Data Deletion
    2. Include the following in your message:
      • Your registered phone number and email address
      • Reason for deletion (optional)
      • Confirmation that you understand the consequences (e.g., loss of trial progress or referral history)

    Once your request is verified, we will begin processing the deletion. You will receive a confirmation email when the process is complete.

    Key Note:
    Data deletion is permanent and cannot be reversed. Please note that for regulatory compliance and research integrity, some anonymized or de-identified data may be retained in historical audit logs or as part of completed research analyses, as permitted by law.