User's blog

Category: Notification Settings

  • Notification Troubleshooting

    If you are not receiving email or SMS notifications:

    Check these first:

    • Your mobile number and email are correct in your profile
    • Notifications are enabled under Settings > Notifications
    • For emails: Check spam, junk, or promotions folders
    • For SMS: Ensure your number is not on Do Not Disturb (DND) lists

    Technical considerations:

    • Some corporate or institutional email addresses may block system-generated emails
    • International numbers may have delivery delays for SMS

    What to do next:

    • Try switching to a personal email address
    • Add support@decentrialz.com to your safe sender list
    • If unresolved, contact support with details of the missing message (e.g., date/time expected)

  • Consent Settings

    As part of our commitment to data privacy and user control, DecenTrialz allows you to manage your communication and data-sharing consents at any time.

    Where to access consent settings

    1. Visit Settings > Privacy & Consent
    2. Review the consents you’ve previously agreed to:
      • Participation consent
      • Communication consent
      • Data-sharing preferences (for research or analytics use)

    You can:

    • Revoke or modify consent for communication
    • Opt-out from non-essential research-related messaging
    • Download your consent history for reference

    Key Note:
    All consent changes are timestamped and securely stored. Withdrawal of consent does not affect your rights or access to the platform.

  • Managing Email and SMS Preferences

    DecenTrialz sends notifications to help you stay updated on your trial matches, eligibility updates, appointment reminders, and platform activity.

    How to manage your preferences

    1. Log in to your DecenTrialz account using OTP via https://decentrialz.com
    2. Navigate to your Profile Settings
    3. Select Notification Preferences
    4. From here, you can choose to:
      • Enable or disable SMS alerts
      • Manage email frequency (immediate, daily summary, or unsubscribe)
      • Turn off specific notification types (e.g., reminders, new trial matches)

    Key Note:
    Important notifications related to compliance, data privacy, or urgent trial actions may still be sent even if you unsubscribe from general alerts.