Notification Troubleshooting

If you are not receiving email or SMS notifications:

Check these first:

• Your mobile number and email are correct in your profile
• Notifications are enabled under Settings > Notifications
• For emails: Check spam, junk, or promotions folders
• For SMS: Ensure your number is not on Do Not Disturb (DND) lists

Technical considerations:

• Some corporate or institutional email addresses may block system-generated emails
• International numbers may have delivery delays for SMS

What to do next:

• Try switching to a personal email address
• Add support@decentrialz.com to your safe sender list
• If unresolved, contact support with details of the missing message (e.g., date/time expected)