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  • Trial Matching Help

    Participants who have questions about how trial matching works, need help understanding their results, or are unsure about what to do after expressing interest in a trial, can access personalized assistance through this support pathway.

    Schedule a Call

    Participants can request a callback from the DecenTrialz support team by selecting a preferred date and time. This option is ideal for individuals who prefer verbal guidance or need more clarity before proceeding.

    • Call slots may be limited and are scheduled based on availability.
    • All calls are conducted by trained support personnel familiar with clinical trial processes.
    • Participants will not be asked to make any binding decisions during the call.

    What Happens After Submission

    After submitting your pre-screener or trial interest form:

    • You may receive a confirmation email outlining the next steps.
    • Your information will be securely reviewed to determine whether a formal referral to the trial site is appropriate.
    • If a referral is made, you will be notified, and the site may contact you directly.
    • You may also receive follow-up communication from the DecenTrialz team if additional information is needed.

    This process is designed to be transparent and participant-friendly. You are never obligated to proceed, and your decision will not affect your ability to explore future trials.

  • How to Use It

    Accessing History

    You can view your trial history by navigating to My Trials History in your profile dashboard. All activity is time-stamped and organized for easy reference.

    View Trial Status

    Each trial in your history includes a status badge, short summary, and a link to revisit the trial page. You can filter the list by status type (e.g., only matched trials) to simplify tracking.

    Continue Application (if enabled)

    For trials where you paused or exited mid-process, you may see a “Continue Application” option. This allows you to resume your participation journey without starting from scratch, provided the trial is still open and accepting participants.

    Key Note: My Trials History is designed to empower participants by offering full visibility into their activity. It allows for more informed decisions, easier follow-up, and reduces confusion over trial stages or application status. Your history is private and visible only to you when logged in.

  • What’s Tracked

    Viewed vs. Matched vs. Referred

    • Viewed Trials: These are trials whose detail pages you have opened and explored. This helps you revisit trials you considered but may not have saved.
    • Matched Trials: These are trials for which you met the basic eligibility criteria based on your profile and pre-screener responses. Matching does not imply acceptance or referral but indicates a preliminary fit.
    • Referred Trials: Trials for which your information was formally sent to a research site or sponsor following your consent. This typically marks the start of direct communication with the trial site.

    Status Definitions

    Each entry in your history will include a status such as:

    • Viewed
    • Matched
    • Referred
    • Not Eligible (if determined during pre-screening) – This status simply means the trial’s stated eligibility criteria were not met based on your profile or pre-screener responses. It is not a medical judgment or diagnosis and does not affect your ability to apply for other trials.
    • Withdrawn (if you opted not to proceed)

    Statuses are updated automatically as you progress through steps in the platform.

  • Access to Detail Page

    Users can access the full trial detail page by:

    • Clicking the trial title or “View Details” button on any trial card.
    • Selecting a saved trial from the Saved Trials section.
    • Clicking through from Search Results, Trial History, or Similar Trials recommendations.

    The detail page includes:

    • Full trial summary and eligibility criteria
    • Key facts and tags
    • Contact or application options
    • Trial locations (if available)
    • Site or sponsor information
    • FAQ and participant feedback (if enabled)

    Key Note: Participants are encouraged to explore the full detail page of any trial before making decisions about pre-screening or application. The page is designed to support informed choice, with clear formatting, accessible language, and relevant visuals.

  • Tags as Filters

    Each trial includes tags like:

    • Phase (e.g., Phase 2)
    • Gender eligibility (e.g., Female only)
    • Age group (e.g., Adults)
    • Trial status (e.g., Recruiting)

    These tags are interactive. Clicking a tag instantly applies it as a search filter, narrowing down results to similar trials with that attribute. This helps users explore trials with shared characteristics without having to re-enter search terms.

  • Clickable Elements

    Each trial card in the search results includes clickable elements that allow users to access more information:

    • Trial Title: Clicking the title redirects to the full trial detail page.
    • Tags or Labels (such as phase or age eligibility): Clicking these refines the search using that specific tag.
    • Recruitment Status: Clicking may show similar trials in the same status.
    • Location Info: If present, clicking can display a map view or list of all trial sites.

    This intuitive navigation makes it easy for users to quickly dive deeper into any study that interests them.

  • Filter Behavior

    The platform’s filter system is designed to be intuitive and responsive.

    How Filters Apply

    • Filters can be applied individually or in combination.
    • The trial list updates automatically as filters are applied, without needing to reload the page or click a separate search button.

    Resetting Filters

    • A “Clear Filters” option is always available at the top of the filter panel.
    • This resets all active filters and returns the results list to its unfiltered state.

    Result Refreshing

    • As new filters are applied or removed, the trial cards update in real time to reflect the current query settings.
    • The platform ensures optimal performance even with complex combinations of filters.

    Key Note: Applying filters helps participants reduce information overload and locate the most relevant trials faster. Users are encouraged to experiment with filters based on their interests and eligibility to explore a broader range of study options.

  • On-Result Filters

    Once search results are displayed, a filter panel is shown alongside or above the trial cards (depending on the device). Participants can apply the following filters to customize their view:

    Trial Status

    • Actively Recruiting: Trials currently accepting participants.
    • Not Yet Recruiting: Trials that will open for enrollment soon.
    • Enrollment Paused: Temporarily suspended recruitment.
    • Closed: Trials that are no longer accepting participants (typically hidden unless specifically selected).

    This allows users to focus only on open opportunities if desired.

    Gender

    • Filters trials based on eligibility for:
      • Male
      • Female
      • Transgender
      • Non-binary

    This helps ensure participants only see studies where their gender identity is eligible for participation.

    Age Group

    • Participants can filter studies based on the age ranges defined in eligibility criteria, such as:
      • Children (0–17 years)
      • Adults (18–64 years)
      • Seniors (65+ years)

    Only trials matching the participant’s age bracket will appear when selected.

    Phase

    • Filters trials by their development stage:
      • Phase 1 (Safety)
      • Phase 2 (Efficacy)
      • Phase 3 (Large-scale testing)
      • Phase 4 (Post-marketing)

    This is particularly useful for users interested in either early-stage or later-stage research.

  • Trial Cards

    Each trial in the search results is represented by a Trial Card, a standardized visual element that presents key study details in a concise, scannable format.

    Title & Description

    • The trial title is typically derived from the sponsor’s or registry’s official name but may be simplified for easier reading.
    • A short summary offers a quick overview of the study’s purpose, target condition, and potential participant benefits or focus areas.

    Tags (Phase, Age, Gender, etc.)

    Each card displays important tags to help users quickly understand study parameters. Tags may include:

    • Study Phase (e.g., Phase 1, Phase 4)
    • Target Age Group (e.g., 12–65 years)
    • Gender Requirements (e.g., Female-only, All Genders)
    • Volunteer Type (e.g., Healthy Volunteers, Diagnosed Participants)

    These tags enable fast visual filtering and comparison between trials.

    Volunteer Labels

    Labels may indicate whether the trial is open to:

    • Healthy volunteers
    • Patients with a specific condition
    • Caregivers or family members (where applicable)

    This helps participants identify if the trial is a suitable fit based on their personal or caregiver role.

    Recruitment Status

    Each trial card includes the current recruitment status, such as:

    • Actively Recruiting
    • Not Yet Recruiting
    • Enrollment Paused
    • Closed

    This ensures participants only engage with trials currently accepting new applicants, unless otherwise filtered.

    Pagination

    If the number of results exceeds the page limit, participants can navigate across pages using the pagination controls at the bottom of the results list. This maintains page performance while offering access to the full dataset of matching trials.

    Key Note: Every element within a Trial Card is designed for transparency and ease of comparison. Participants are encouraged to review several cards before selecting one to explore in depth.

    Each trial card includes clickable areas that lead to the full Trial Details Page, where more information and contact options are provided.

  • Location

    Participants can also browse trials based on geography, starting from a high-level region and narrowing down to their specific area.

    Continent → Country → City

    This cascading structure enables step-by-step filtering:

    • First, select a continent (e.g., North America)
    • Then, choose a country (e.g., United States)
    • Finally, select a state or city to view local trials

    This is particularly useful for individuals willing to travel or compare trial options across regions.

    Trial Counts by Location

    Each geographic unit displays the number of active trials. This allows users to identify high-volume cities or states for specific research areas.

    Location-Specific Listings

    Once a location is selected, users are shown a filtered view of trials operating in that region, with standard trial cards, tags, and links to full details.

    Key Note: Browsing by category is designed for intuitive exploration and is ideal for users who prefer structured guidance over direct keyword input. All displayed information is aligned with up-to-date recruitment data and reflects only actively enrolling or upcoming trials.