Who will contact me?

Once you complete the pre-screener and explicitly consent to be referred to a clinical trial, your contact information is securely shared with the clinical research site responsible for conducting the study. At that point, DecenTrialz steps out of the process, and communication is managed directly by the site.

This section outlines who may contact you, how they will identify themselves, and what you can expect during the initial communication phase.

Who typically reaches out?

The first individual to contact you is usually a staff member from the research site. Depending on the site’s organizational structure, this may include:

• Clinical Research Coordinator (CRC):
  Responsible for coordinating communications, scheduling, and managing participant logistics.
• Study Nurse or Research Assistant:
  Often supports eligibility screening, participant education, and study-related procedures.
• Patient Recruitment Specialist:
  May assist with guiding new participants through the onboarding and consent process.
• Principal Investigator or Sub-Investigator (Less Common Initially):
  Licensed physicians overseeing the trial; they may connect with you at a later stage during consent discussions or medical evaluations.

Please note: You will not be contacted by DecenTrialz after referral unless you request support from our platform team

What will they say when they contact you?

The research site staff will generally:

• Identify themselves and state the name of the study
• Confirm that you expressed interest through the DecenTrialz platform
• Ask a few brief follow-up questions related to your eligibility
• Offer to provide additional study information or schedule a formal screening appointment
• Share key documents such as the participant information sheet, informed consent form, or study timeline

You are welcome to ask any questions you may have at this time.

How will they contact you?

They will use the contact method you selected during the pre-screener process, which may include:

• Phone call
• Email
• Text message (if explicitly permitted by you during pre-screening)

You are not obligated to respond. If you are no longer interested, you may decline the contact, delay your response, or inform the site of your decision not to proceed.

What if I do not hear back immediately?

Response times vary between research sites. In general:

• Most sites respond within 24 to 72 hours
• Some sites may take longer depending on staff capacity, recruitment timelines, or study phase

If more than one week has passed and you have not received a response:

• You may follow up directly with the research site (if contact information was provided)
• Alternatively, you may contact support@decentrialz.com for assistance

While DecenTrialz can help facilitate a follow-up request, final response times are determined solely by the research site.

Key Note: Once you opt in, all next steps are coordinated by the clinical research site. Any individual who contacts you will be a qualified member of the study team, trained to assist you throughout the screening and enrollment process. You are never required to continue if you are uncertain, and you may request additional information before making a decision.